Delivery, Returns and cancellations
Delivery:
Delivered to your premises by Transteel technicians within 10 to 15 working days. Delivery dates are estimates and not guaranteed.
Returns & Cancellations:
Transteel offers an Easy return policy immediately on completion of delivery for all its products for the following reasons
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
Once your return claim is accepted by us, Refunds will be processed within 48 Hours.
Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
The refund amount will be equal to the paid amount for an item.
Transteel products have been carefully tested and inspected before shipment and is guaranteed to be free of defective materials and workmanship for a period of 24 months from the date of invoice . The warranty applies to furniture which have been used under normal household / office conditions.
Warranty: 2 year warranty (subject to Terms & Conditions)
This limited warranty does not apply to:
- Normal wear and tear.
- Damage or scratches, caused by impacts or accidents .
- Products that have been stored incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (e.g. fabric on chairs will lighten over time if exposed to direct sunlight)
- No warranty on upholstery and fabrics
- Unsafe handling, alterations, accidents or repairs attempted or made by any personnel other than by an authorised Transteel technician .
Transteel products require minimal maintenance.
Review the care and maintenance instructions below to understand the best methods of maintaining the appearance, finish, and function of your product.
- Periodic cleaning removes accumulated grime, helping retain a fabric’s original appearance as much as possible.
- Regular vacuuming or light brushing is recommended to prevent dust and soil build-up. Do not over apply water or any liquid solution to fabric.
- Excessive wetting of the fabric may result in permanent damage to the material. Several light applications are better than one heavy application.
- Clean only with water-based shampoo or foam upholstery cleaner. Spot cleaning is recommended.
- Do not saturate upholstery materials and always test cleaner on an inconspicuous surface before cleaning.
- Do not use dry cleaning solvents to spot clean. Periodic inspection of the product is recommended.
- Inspection of attachment hardware is recommended to ensure seating safety.
- If your chair has arms, the fasteners attaching the arms to the underside of the seat should be periodically tightened.
Sandeep –
Hi
Is there any experience center in Warangal?
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
We don’t have any experience center in Warangal
Sameer Kumta –
Is there an experience center in Mumbai? Can you share the address
Shruthi G S (verified owner) –
Thanks for contacting Transteel !!
29-C , Ground floor,
Laxmi Industrial Estate
New Link Road, Andheri West,
Mumbai – 400053
T: +91 22 62399660
E: mumbai@transteel.com
Salesh –
Can I buy this chair through Amazon?
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
You can buy our product through amazon also .
Saurabh –
Hi,
Is there any experience center in Jaipur?
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
We don’t have experience center in Jaipur .
santosh.brightstar –
Hi Team
I would like to purchase Volt High Back Ergonomic chair with Weight balanced Mechanism, Mesh back and seat & adjustable arms
Please could you sent me the Product Spec sheet and Dimensions chart ?
Praveen –
Is there any experience centre in hubli dharwad ?
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
We don’t have a showroom in Hubli .
Anu –
Q1: is this chair suitable for 6ft 2in person?
Q2: is the headrest height adjustable?
Q3: is it returnable if it is not comfortable?
Customer Interation Specialist – CIS –
Dear Anu,
Thanks for choosing Transteel.
It is suitable for 6.2ft parson.
Head rest is adjustable.
It is returnable if not comfortable.
Thanks
Nagendra –
I haven’t purchased it from transteel yet. This is my first visit to their website and I could see almost for every review they have replied very politely and patiently. This is what we can call customer oriented and taking accountability.
Customer Interation Specialist – CIS –
Dear Nagendra,
We are so grateful that you took the time to share your feedback with us.
Its our pleasure to serve customers.
Hope you will order soon.
Have a wonderful day.
Thanks.
Kotesh –
I like the chair and is there experience centre in hyderabad. If yes please share the address. Thanks in advance
Customer Interation Specialist – CIS –
Dear Kotesh,
We do have an experienced office in Hyderabad.
Below is the address,
Ashoka Capitol, Road No. 2, Park View Enclave, Jubilee Hills, Hyderabad, Telangana 500045
Phone: 040 4002 0231
Thanks.
maddipati.brahmaji (verified owner) –
i ordered chair, it is not rotating properly. i raised 2 tickets. no one came to address this issue, at-least no one tried to reach me on this issue.
Customer Interation Specialist – CIS –
Dear Maddpati,
Apologies for the issue.
Our concerned team will contact you and help resolve the issue.
Thanks.