Delivery, Returns and cancellations
Delivery:
Delivered to your premises by Transteel technicians within 10 to 15 working days. Delivery dates are estimates and not guaranteed.
Returns & Cancellations:
Transteel offers an Easy return policy immediately on completion of delivery for all its products for the following reasons
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
Once your return claim is accepted by us, Refunds will be processed within 48 Hours.
Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
The refund amount will be equal to the paid amount for an item.
Transteel products have been carefully tested and inspected before shipment and is guaranteed to be free of defective materials and workmanship for a period of 24 months from the date of invoice . The warranty applies to furniture which have been used under normal household / office conditions.
Warranty: 2 year warranty (subject to Terms & Conditions)
This limited warranty does not apply to:
- Normal wear and tear.
- Damage or scratches, caused by impacts or accidents .
- Products that have been stored incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (e.g. fabric on chairs will lighten over time if exposed to direct sunlight)
- No warranty on upholstery and fabrics
- Unsafe handling, alterations, accidents or repairs attempted or made by any personnel other than by an authorised Transteel technician .
Transteel products require minimal maintenance.
Review the care and maintenance instructions below to understand the best methods of maintaining the appearance, finish, and function of your product.
- Periodic cleaning removes accumulated grime, helping retain a fabric’s original appearance as much as possible.
- Regular vacuuming or light brushing is recommended to prevent dust and soil build-up. Do not over apply water or any liquid solution to fabric.
- Excessive wetting of the fabric may result in permanent damage to the material. Several light applications are better than one heavy application.
- Clean only with water-based shampoo or foam upholstery cleaner. Spot cleaning is recommended.
- Do not saturate upholstery materials and always test cleaner on an inconspicuous surface before cleaning.
- Do not use dry cleaning solvents to spot clean. Periodic inspection of the product is recommended.
- Inspection of attachment hardware is recommended to ensure seating safety.
- If your chair has arms, the fasteners attaching the arms to the underside of the seat should be periodically tightened.
Ezekiel Akash –
Got my chair delivered almost a week before the estimated date the quality of chair is amazing! Worth every penny!
Nitheen Nanaiah (verified owner) –
Happy with service and quality
Sneh Balwani –
Hi Team,
Please send me coupon codes to buy this chair
Shruthi G S (verified owner) –
Hi,
Greetings from Transteel !!
There is a 60% discount going on. Further there is no coupon code .
Sneh Balwani –
Hi Team,
Pls send me coupon codes. I want to buy the product
Shruthi G S (verified owner) –
Hi,
Greetings from Transteel !!
There is a 60% discount going on. Further there is no coupon code .
Aruna K –
Hi,
pls send me the measurement of seat (depth and width in cm or inches), as I am looking for a chair to sit cross-legged, as I can’t leave my legs down, as I get swelling.
Also, if I am not comfortable with the product, is it returnable within 24 hours, without any questioning?
I will place order once receive your response.
Shruthi G S (verified owner) –
HI,
Thanks for the contacting Transteel !!
We sent an email with details please check .
Harsh –
Need dimensions. Will this be delivered in Ahmedabad?
Shruthi G S (verified owner) –
Hi,
Thank you for contacting Transteel !!
We share the details, please check
anandram.r –
Can you please share the dimensions of the seat
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
Dimensions of the seat – 19” x 19”
Narendranath Rayavarapu (verified owner) –
Order arrived on time. Mahesh – transteel rep, got the chairs assembled very quickly at my house. The purchase experience was great, store and phone customer care people are very polite and helpful. The in-store experience at Banjara Hills was awesome. I would highly recommend transteel products.
Shruthi G S (verified owner) –
Thank you for your valuable feedback .
kushi.19891 –
Hi team, i would like to know if Spark High Back Mesh Ergonomic Chair can be locked even in a reclining angle ? so that we can work reclining
Shruthi G S (verified owner) –
Thanks for contacting Transteel!!
Spark Chair has Synchro tilt with multiple lock .