Delivery, Returns and cancellations
Delivery:
Delivered to your premises by Transteel technicians within 10 to 15 working days. Delivery dates are estimates and not guaranteed.
Returns & Cancellations:
Transteel offers an Easy return policy immediately on completion of delivery for all its products for the following reasons
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
Once your return claim is accepted by us, Refunds will be processed within 48 Hours.
Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
The refund amount will be equal to the paid amount for an item.
Transteel products have been carefully tested and inspected before shipment and is guaranteed to be free of defective materials and workmanship for a period of 24 months from the date of invoice . The warranty applies to furniture which have been used under normal household / office conditions.
Warranty: 2 year warranty (subject to Terms & Conditions)
This limited warranty does not apply to:
- Normal wear and tear.
- Damage or scratches, caused by impacts or accidents .
- Products that have been stored incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (e.g. fabric on chairs will lighten over time if exposed to direct sunlight)
- No warranty on upholstery and fabrics
- Unsafe handling, alterations, accidents or repairs attempted or made by any personnel other than by an authorised Transteel technician .
Transteel products require minimal maintenance.
Review the care and maintenance instructions below to understand the best methods of maintaining the appearance, finish, and function of your product.
- Periodic cleaning removes accumulated grime, helping retain a fabric’s original appearance as much as possible.
- Regular vacuuming or light brushing is recommended to prevent dust and soil build-up. Do not over apply water or any liquid solution to fabric.
- Excessive wetting of the fabric may result in permanent damage to the material. Several light applications are better than one heavy application.
- Clean only with water-based shampoo or foam upholstery cleaner. Spot cleaning is recommended.
- Do not saturate upholstery materials and always test cleaner on an inconspicuous surface before cleaning.
- Do not use dry cleaning solvents to spot clean. Periodic inspection of the product is recommended.
- Inspection of attachment hardware is recommended to ensure seating safety.
- If your chair has arms, the fasteners attaching the arms to the underside of the seat should be periodically tightened.
Hemant –
Returning the product from transteel is very very hard , it’s been 2 week since I order and I am unable to return the product after so many calls and emails
Hemant –
Returning the product from transteel is very very hard , it’s been 2 week since I order and I am unable to return the product after so many calls and emails
Hemant –
Returning the product from transteel is very very hard , it’s been 2 week since I order and I am unable to return the product after so many calls and emails
Order # 114646
Ashraf –
HI
I would like to buy 10 Chairs for my office.
Will there be any discount for this. Please let me know.
Also the delivery charges seems to be very high.
Customer Interation Specialist – CIS –
Dear Ashraf,
Thanks for choosing Transteel.
Our sales team will contact you and help regarding this.
Thanks
AchuthaManickam Y –
I have ordered(113047) the model Fluid lite high back ergonomics chair on 16th may 2022 and committed to deliver on 26th may 2022.
Today it’s 08th June 2022. Product not delivered yet.
Even after continuous follow ups through emails and phone calls , I am just get a false commitment like it will be delivered in 2 days, tomorrow, first of tmrw within today eod, for past two weeks.
Totally got fed up with their customer care team and system.
Don’t get fooled with the below reviews. I am going to take them legal.
AGAIN STRESSING, DON’T GET FOOLED BY THEM AND DON’T BE IN SIMILAR SITUATION.
Customer Interation Specialist – CIS –
Dear Achutha,
We really say sorry for this news of late delivery but please bear this with patience. We hope that you will comprehend the difficulty that is at our end.
Please remain calm; the order will be delivered soon in the best possible condition. Please do not hesitate to contact us if you have any questions.
Apologies again.
Thanks
Girish –
Looking to buy 15 chairs for my office
Wts the special rates can offer
Customer Interation Specialist – CIS –
Dear Girish,
Thanks for choosing Transteel.
Our sales team will contact you and help regarding this.
Thanks
Sangamesh –
Hi
I need chair for office please let me know address and contacts
Customer Interation Specialist – CIS –
Dear Sangamesh,
Greetings from Transteel,
Thank you for your interest in our products.
We have passed your information to our sales team.
Meanwhile please visit our official website and explore our products.
https://wfh.transteel.com/
Thank you for your valuable time and consideration.