Delivery, Returns and cancellations
Delivery:
Delivered to your premises by Transteel technicians within 10 to 15 working days. Delivery dates are estimates and not guaranteed.
Returns & Cancellations:
Transteel offers an Easy return policy immediately on completion of delivery for all its products for the following reasons
- Damaged Product
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
Once your return claim is accepted by us, Refunds will be processed within 48 Hours.
Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account.
The refund amount will be equal to the paid amount for an item.
Transteel products have been carefully tested and inspected before shipment and is guaranteed to be free of defective materials and workmanship for a period of 24 months from the date of invoice . The warranty applies to furniture which have been used under normal household / office conditions.
Warranty: 2 year warranty (subject to Terms & Conditions)
This limited warranty does not apply to:
- Normal wear and tear.
- Damage or scratches, caused by impacts or accidents .
- Products that have been stored incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (e.g. fabric on chairs will lighten over time if exposed to direct sunlight)
- No warranty on upholstery and fabrics
- Unsafe handling, alterations, accidents or repairs attempted or made by any personnel other than by an authorised Transteel technician .
Transteel products require minimal maintenance.
Review the care and maintenance instructions below to understand the best methods of maintaining the appearance, finish, and function of your product.
- Periodic cleaning removes accumulated grime, helping retain a fabric’s original appearance as much as possible.
- Regular vacuuming or light brushing is recommended to prevent dust and soil build-up. Do not over apply water or any liquid solution to fabric.
- Excessive wetting of the fabric may result in permanent damage to the material. Several light applications are better than one heavy application.
- Clean only with water-based shampoo or foam upholstery cleaner. Spot cleaning is recommended.
- Do not saturate upholstery materials and always test cleaner on an inconspicuous surface before cleaning.
- Do not use dry cleaning solvents to spot clean. Periodic inspection of the product is recommended.
- Inspection of attachment hardware is recommended to ensure seating safety.
- If your chair has arms, the fasteners attaching the arms to the underside of the seat should be periodically tightened.
Ashrith N –
Hi,
I am unable to finalize the right chair for me. Can any of your team members support me for that?
Customer Interation Specialist – CIS –
Dear Arshith
Greetings from Transteel,
Thank you for your interest in our products.
We have passed your information to our sales team.
Meanwhile please visit our official website and explore our products.
https://www.transteel.com/
Thank you for your valuable time and consideration.
Jayant –
The price of the FLUID BASIS chair is increasing day by day…..I think in last 2-3 weeks you have increased the price more than 1500/- per piece.Kindly ensure that you restrict the pricing.
Customer Interation Specialist – CIS –
Dear Jayant,
Greetings for the day.
Our prices are dynamic and changes very rarely.
Thanks for understaning.
zoritoler imol –
Wonderful goods from you, man. I have understand your stuff previous to and you’re just too great. I actually like what you’ve acquired here, really like what you are stating and the way in which you say it. You make it enjoyable and you still care for to keep it wise. I can not wait to read far more from you. This is really a tremendous site.
Customer Interation Specialist – CIS –
Hi,
Thanks for your kind words.
bhoja (verified owner) –
Will installation done by your team, when we purchase?
Customer Interation Specialist – CIS –
Dear Bhoja,
Greetings from Transteel,
We do installations in selected cities only.
Thank you for your interest in our products.
We have passed your information to our sales team.
Meanwhile please visit our official website and explore our products.
https://wfh.transteel.com/
Thank you for your valuable time and consideration.
pranesh.645 –
Had a wonderful experience in delivery and installation , special thanks to @jalaja & @Nagesh.
Customer Interation Specialist – CIS –
Dear Pranesh,
Thank you for taking the time to evaluate your experience.
We are very pleased to hear that our staff can make your experience with us memorable and you enjoyed it.
Alok Kanojia –
I ordered this chair but I got delivered different chair. Different means I got chair with same features but it is not actual as shown in pictures.
Customer Interation Specialist – CIS –
Dear Alok,
Greetings of the day.
Apologies for the issue.
Have informed the concerned team regarding this and will help you sort it out.
Thanks.