Customer Support Associate

Job Description :

The Customer support associate will utilize their skills to build a strong relationship with customers, and resolve the queries. The ideal candidate will be a quick learner with strong convincing skills and demonstrate the ability to showcase our offerings compellingly.

Role Overview:

• Resolve customer queries/complaints via a combination of Inbound/Outbound calls, Emails/Live Chats.
• Establish warm and friendly rapport whilst interacting with customers by phone. Solve a wide range of incoming complaints to achieve customer satisfaction.
• Work closely with other stakeholders to resolve queries/complaints in a timely manner. Build rapport with customers through courteous and professional communications.
• Share process improvement-related ideas.
• Handle appropriate follow-ups with customers, address, resolve and record any customer issues that arise pertaining to business growth.
• Manage the Key productivity indicators (Productivity, AHT, FTR, etc. ).
• Good in handling escalation calls.

Who should apply for this job?

• 1 – 2 years of experience in Voice based customer support industry.
• Bachelor’s degree.
• Excellence in both written and spoken English & Hindi and Kannada (No MTI).
• Excellent problem-solving skills & ability to connect with customers effectively.
• Passion for resolving problems & creating a world-class support experience for customers.
• The ability to learn & implement feedback quickly. Ability to work under pressure/fast-paced environment. Experience with CRM tools (Salesforce, Zendesk, etc. )

Location: Bengaluru